Hi Mark, I would just like to take this opportunity to thank you for the supply and fit of the above mover to my caravan, you have made me a very happy man! :-)

You arrived on time and made a smart and prompt job and gave me a very clear demo on how it worked and what to do regarding the warranty. Once Adam had left I had a play with it and after manoeuvring the van in and out of the plot and locking up to go home I was over the moon. No more struggling to push and pull the bloody thing, it was just so nice to stand there and watch the van moving itself.

I'm so pleased after my research that I have chosen the best mover....and I will assure you that my recommendations will be passed onto other potential mover buyers!

Again many thanks and good luck for the future.
Yours Gratefully,
Mr Hawkridge

Dear Sir, George & I would like to thank Rob for being efficient, polite and very helpful in repairing our Caravan Powrtouch remote. Could you please relay our message.

Many Thanks,
Mr & Mrs G Wilkinson
Pontefract

John Giles does an excellent job for your company, supporting your product and I am very impressed with the service!

Yours Faithfully,
Mr Roberts
Essex

Dear Rob

I'd just like to say a BIG thank you for the excellent service I've had from your company. Thanks to your efforts, the fitter was here today and has rectified the problem. I'm exceedingly grateful to you and to him - the poor man worked in torrential rain and my driveway was like a river!

So many thanks,
John Taylor
Shrewsbury

Dear Sir/Madam

This is a good opportunity to express my sincere thanks to all the staff involved in the transaction, especially the fitter, Melville whose speed and efficiency was a turn of excellent workmanship.

B.S. Jones
Surrey

Dear Sirs,

Just a note of thanks for the excellent service I have received from your goodselves to rectify recent problems we have been having with our caravan mover. The gentleman who gave technical support over the phone through to the engineer who remedy the problem onsite have provided an excellent level of service way over and above what you typically experience today.

Thanks once again

Kind regards
Paul Holt
Fleet

Not an enquiry, but a thank you for your fast, efficient and courtious service in fixing my Powertouch today. Your guarentee is truly NO QUIBBLE.

Thank you
Brian Jackson
Earley

Sir/Madam,

Thank you for the prompt repair of my power mover while I was on holiday at Wimborne.

Thanks to all staff concerned and also to Jon the fitter for the excellent job on the repair it was nice to get such speedy service as I would have had a problem when I arrived home getting into my difficult driveway.

Thanking you
Keith Crosbee

Powrtouch H/D3 Mover

I have just completed the successful installation of the above model Caravan Mover, and am pleased to enclose the duly completed Guarantee Form.

The Mover has been fitted to our Buccaneer Caribbean Caravan, which we keep on our (not too large!) front garden.

I found the accompanying Instruction Manual to be exceedingly comprehensive and yet delightfully straight forward to follow DIY Fitting.

Having followed the Installation Instructions (to the letter!) we were absolutely delighted when having switched on the Isolator and ‘fired-up’ the handset, low and behold we could navigate our Caravan around the confines of our garden completely effortlessly and in ANY DIRECTION – WOW!

Being the (active) OAP’s that we are, we can only describe this superb product as being an ABSOLUTE GODSEND especially on the pebbled surface in our garden, on which moving our van is now a pleasure and no longer a chore!!

Our heartiest thanks and Congratulations to ALL at Powrwheel Ltd for producing such a FIRST CLASS UNIT!

Kind Regards
Sheila and Ray Furner
Haxby

Dear Sir/Madam,

Whilst travelling down to Cornwall last month I discovered that I had left the key that switches the mover on at home. On phoning up your service department a very understanding service engineer arranged to have a key sent to the caravan site at Merrose farm in Cornwall.

I would like to thank you for a brilliant customer service, I was able to use my mover again.

I am certain they will be purchasing a powrwheelmover shortly.

Once again thanks for a superb service.
Graham Didcote.

Dear Sirs I am writing to express my thanks and congratulate you on the excellent service I have just received from you.

Whilst preparing my caravan for a holiday on Thursday last, I noticed that the black lead to the battery connector on my handset had come adrift. I telephoned you and was advised to send it in for repair. I sent it (next day delivery guaranteed)the same day and received it back (repaired) today - Saturday morning. What a service!

Thanks again.
Erl Emmett
Stoke on Trent

Dear Sir/Madam,

Just a word of appreciation for the speed and efficiency in which you dealt with my problem I had with the Powrtouch on my caravan.

I rang you on Monday 22nd August and your agent contacted me that very evening and the very next day we were up and running and on our way. Very impressed.

Thank you Again

Yours
A. Price
Barnsley

hello,just a note to say how impressed i am with the service you and your fitter have provided me.i only contacted you yesterday afternoon and my power mover is now fully repaired(in less than 24 hours).

Again many thanks for first class customer service.

regards,
Dave welsh
Stockton on tees

Just to say a great big thank you to Ray, who repaired our PowrTouch mover whilst we were away last week in Cornwall. Ray gave excellent service, extremely good natured, he replaced the unit without hesitation under the guarantee, and then checked the rest of the installation. Please say thank you to him again on our behalf. Parking the caravan when we got home again was so easy with the use of the mover returned quicly and effectively.

Kind regards
Paul and Daphne Taylor
Chippenham

thank you for a first class service i had a problem with my twin mover sent back part was replaced returned in days 5***** great product and company

Terry Whitby
New Romney

This is just to say that the service I have received from POWRWHEEL is second to none - absolutely fantastic !!

From the charming lady on the switchboard, to the most helpful and knowledgeable technical department, to the excellent engineer (Martin) who called to adjust my mover (after a dealer fitting problem), I could not have been more delighted !!

Plus, it was all done under the guarantee and exceedingly quickly !

Well done POWRWHEEL and thanks !
Alan Haydon
Exeter

Thank you for your very quick response to my concern. And thank you to Bob Eagle. He visited us at home last week and readjusted the caravan mover. The problem with slipping is now completely eliminated. I am very impressed with your service, and I will certainly tell my friends...

Best wishes
John Scott

Recently you have sorted out two problems brilliantly for which you have my thanks for such excellent service. I have sent the following letter to the Caravan Club for hopefully publication.

Quick to moan and slow to praise seems to be our national motto! I prefer to praise. Recently my caravan mover developed a fault. What brilliant service I received from Powrwheel. The problem was solved within a couple of days. The firm offers a 5 year warranty and they deliver. I would recommend the mover and its makers to anyone.

Tony Priest
Troston

Hi

Just a short note to say thank you for the amazing service yesterday. Within two and a half hours of putting a call into your office, an engineer had been to my home, replaced the required parts, tested and gone. This apart from being a friendly guy. I cannot recommend your products and service highly enough. Again many thanks for the prompt service.

Mr P. Raynor

Just want to say a huge thankyou to the technician on the other end of the phone when I panicked and could not remember how to use the control. He calmed me down and enabled me to use it and continue on our holidays. Thankyou again I do not know what I would have done without him!!!!!!!!!!!!!

Mrs Waddell
East Lothian

Dear Sir

I rang you on Tuesday morning seeking advice when the remote for my mover malfunctiond. As instructed, I posted it to you that morning.

Today, Thursday I received it back, functioning perfectly.

All this whilst I am on a Caravan Club site in Devon..

I am amazed by your telephone help and by the instant service.

Thank you very much indeed.

Yours sincerely,
Terry Hunt

I just want to thank you for your fantastic service.

I posted my powrmover control unit to you Tuesday afternoon and received a new replacement by FedEx on Thursday afternoon! Amazing.

Your technical personnel have given me similar great service and helpful advice on a couple of previous occasions. I very much appreciate it, and it will ensure my continued support and patronage of Powrwhel products in the future.

Many Thanks

Yours sincerly
Paul Jarvis
Caerphilly

Hi

Just to say thankyou.I have had my caravan mover just over 2 years when it developed a fault.Under your 5 year guarantee not only did you retify the fault but also upgraded the components.

What exceptional service,You are a fantastic company to deal with and I would say to anyone about to purchase a caravan mover Powertouch is the only choice.

Many Thanks and Best Wishes
Nigel Hetherington
Stowmarket

Just to say thank you for you great service.

Ordered the mover on Suday at Shrewsbury show, delivered Thursday and fitted Saturday. Fitter arrived on time, did a first class job and very polite.

Thank you again.
A D Green
Telford

Having just had a minor fault with my caravan mover rectified by your fitter I would like to make the following comment:-

Over the years I have had dealings with many companies, some of which have been good and some terrible. I have however in over 40 years of caravanning never received a standard of service that even approaches that of Power-Wheel.

Carry on with the good work. I and I am sure all your customers appreciate it.

David Kaye
Flitwick,
Bedfordshire.

To day my mover failed to function so I rang for technical advice, What I got was almost of military precision . I went through all the moves with my phone in my hand, and the problem was pinpointed,

The seven year old movers are back in action,

Thanks for such great service,
Don O'Donnell
Wootton Bassett

Many thanks for the speedy response to my telephone call last week, when I discovered that I had lost the metal pin from the Powrwheel isolator key, making the unit unusable. I was camping in North Wales and the replacement arrived by post within 48 hours.

Once again many thanks for a very speedy and efficient service.

Regards
Chris and Shirley
Leeds

I write to thank you for the excellent service you have given in repairing our handset and doing it free of charge. We certainly appreciate this and are very glad to have it back in use again.

Yours faithfully
John Young
Stafford

For the attention of Theresa (Sales Department)

Mover delivered an hour ago.

Alan phoned last night and arranged fitting for Monday, 18th July.

All within a week of ordering. That's what we call service!

Thank You.
Helen Davie

Thank you all.
Mr Brian Gregory
Basingstoke

Hi,

Many Many Thanks Powr Limited for your excellent customer service and also to your mobile technical support engineer covering East Sussex. Simon arrived at precisely the pre arranged date/time and seemed to be on his way again in just a matter of minutes having professionally diagnosed the problem, successfully rectified the fault, and fully tested the complete system. ...........It would be a wonderful world if all guarantees were as first class and as worry free as Powr Products.

Thanks Again,
Ivor E Hawkins

May I take this chance and thank you all at powrwheel for the fantastic way you have handled my requests and problems , you have all been so helpful and most friendly and nothing seemed to much trouble for your customer help line / services , I hope your employers read this and realise what a great team they have !!

from
John Richards
RHYL north wales

Hi

I just wanted to say a big 'thank you' for the excellent customer service and support the chap (my apologies that I cannot remember your name)in your technical dept provided when I rang (on a Saturday morning 28th May)regarding a problem with my mover. Could I also commend 'Trevor' the engineer who carried out the necessary repairs to the mover the day before we were off to Devon for a weeks holiday (3rd June). Very friendly and excellent workmanship.

Thanks again.
Phil Camwell
Telford

Just a quick email to say thanks very much to your very helpful tech guy on Saturday morning - he diagnosed my fault (an electrical connection) very efficiently and in a friendly manner. You don't know how reassuring it is to know that there's someone on the end of the line if things go wrong.

Jonathan Hirst
Tadcaster

Hi Theresa,

Just to let you know the mover was fitted today . Chris was very professional , did a great job and was very clear in the instruction he gave me .

All in all an excellent experience, from first enquiry to job completion. The service I was expecting has been surpassed and I can understand why you have so many happy customers.

Thanks again
Kevin Defty

Yours faithfully
J Favell
Glossop

I'm really impressed - two replacement keys arrived this morning.

Terrific service....

THANK YOU VERY MUCH
Steve Raven
Nottingham

We would like to thank those concerned for the swift and efficient service whilst we were on holiday in Scotland in sending a replacement remote controller for our PowrTouch which we mislaid.

We very much appreciate all the help of your staff on sending another one so quickly.

Colin & Marilyn Sorrell

Dear Sirs,

I want to thank you for the response when i had a problem with my mover.

Your fitter attended, was unable to complete the repair at the time, but arranged a date to come back with required parts, which he did on Saturday. I cannot speak too highly of him or yourselves. The service was first class.

Thank you
William McClure
Cumnock

I would like to thank you for the excellent service I received when I had a problems with my motor mover. Brian went out of his way to fix the problem.

Yours sincerely,
S.A.Ace
Swansea

Hi

Now I know why you have developed such good products, it’s because you have an excellent customer service.

Thanks for the prompt phone call re my battery replacement query.

Christy McCarthy

Many thanks for for prompt action in ealing with a problem with our Mover.

Pass on our thanks to your excellent service engineer Richard Cowen who dealt with the problem.

It restores our faith that there are quality companies like PowerTouch out there.

Mr & Mrs E Mellors
Mansfield

I am writing this e-mail to thank you for your prompt and efficient service.

I telephoned this morning shortly after 9am and by 2pm your engineer had attended and rectified the problem. (Loose spade connector on the drive motor power supply cable).

The engineer was polite and cheerful, and also able to give me some useful 'day-to-day' service and maintenance tips for future reference.

I'll be pleased to recommend your servie and product.
Alastair Ross
Northampton

I recently contacted your company because I needed a replacement wrench and red key.

I am writing to say I was delighted and impressed with speed of your response. The replacement items arrived early the next day, enabling me to move my caravan easily into storage again after its annual service.

Many thanks, I really appreciated receiving the items so quickly.

Yours sincerely.
Mrs Haylett
Towcester

Congratulations To All!

Mr Bishop - your local fitter has swiftly and efficiently fitted a new internal control box and remote. All problems solved. The company certainly lives up to its 5 yr guarantee and I can recommend it to everyone.

Well Done
N Coates
Halifax

in june 2009 you fitted a mover to my caravan.a few weeks ago a had a problem with my mover and reported the fault to your company.within 24 hours one of your nominated engineers contacted me to arrange a convient time to visit.when convient richard the engineer arrived found the fault and fitted a replacement motor.when i decided to buy from your company i was mindful of the fact that you offered a 'five year no quibble guarantee'.well i can safely say that your guarantee is everything you say it is.thanks for your help and also to richard the engineer who was very helpful and efficient.if you wish to use this as a testimonial please feel free to do so.

neil sheldon.
leek staffs.

Whilst touring in Derbyshire in our Compass Omega Caravan our Powertouch mover failed!,

But with a quick phone call to the technical department at Powertouch and after speaking with Colin I was informed that our mover was over 6 years old and out of the warranty period, but no problem we will get one of our mobile engineers with all the parts required to meet us at our next location and carry out all the repairs necessary free of charge!, I would recommend Powertouch as a first choice for the excellent service provide.

This type of service that is hard to find today and should be considered by anybody when thinking of getting a caravan mover fitted.

A big thanks to Powertouch from Caravan Club Members Mr & Mrs Daniell
Cc to The CARAVAN CLUB.

I write to sincerely thank you for your kind actions in refunding me 100% of the cost of a PowrCompact etc. The cancellation on my part was because in early April I was admitted to hospital resulting in me realising that due to my personal health problems, we would regrettably have to give up caravanning.

Again, many thanks to you.

Yours faithfully.
Mr and Mrs Glossop
Sheffield.

Just a quick note to say thanks for a brilliant service. I rang yesterday morning to report a fault on my caravan mover and by 3:45pm today it was fixed!

Cheers!
Ralph
East Calder

This is just an expression of appreciation of the lady in your sales dept. who was not only knowledgeable and courteous but also extremely helpful and understanding when I had a personal problem today.

Thank you!
G. A. West

I must thank you very much for such special customer service it was very much appreciated.

I was very pleased with the mover and would certainly recommend Powrtouch to other caravanners.

Many Thanks

Yours Faithfully
B. C. Sadler
Mold

I would like to express my sincere thanks and appreciation for the fantastic after sales service I have recently received from yourselves.

On wed April 13th April I was ready to go to a Vanmaster Rally at Chipping Norton. The mover, as usual, moved the caravan to the car but then the rollers would not disengage from the tyres on the wheel. After manually moving the rollers off the wheel, I then phoned yourselves. I was told to go on the rally and you would send the local engineer to come and fix the problem whilst I was on the rally.

Your local engineer (who incidentally only lived in chipping Norton) phoned to arrange a time and duly came. He was very pleasant, friendly and efficient. He not only fitted 2 new motors but also a new spring loaded switch all free of charge.

It is very nice these days to find a manufacturer who deals with after sales guarantee without any quibbles, ifs, buts etc. The other rallies on the field were also impressed and it must have done your reputation a world of good.

To conclude I would like again to express my sincere thanks for your fantastic service.

Yours sincerely.
My Lyons
Norwich

Just thought a quick email thank you.

Excellent service, helpful staff and quick delivery.

Many thanks

Regards
Andy Lees

We would just like to say how much we appreciate your time and trouble, when I phoned on 18/4.

We were at our wits ends, as we had the van blocking the road when the mover packed up.

2 neighbours pushed it on the drive out of the way as we are in our late seventies, and we would never have moved it.

When the gentleman called to say he would be round, we were so relieved.

It was such a joy to think that people still care about customer relations and also in a most professional manner.

We felt awful to think the fitter was on a day off, but he also was so polite and helpful.

Well thanks again
Lilion Best
Aldershot

Just a quick note to thank you for your great service in sorting out my 3 year old caravan mover problems, from having the engineer to me within 2 days, to sending in the post the remote control holder he had forgotten to leave. I won't hesitate to use you again.

best regards
Paul Dawson
Bournemouth

Dear Sir /Madam

I would like to thank your company for its incredibly efficient after sales service. I returned the handset of my caravan mover for repair on Thursday 14th May. I find it hard to believe that a handset arrived at my home on Saturday 16th May, whether it was repaired or replaced matters not, this was incredible service.

Many Thanks
Bob Mullis

In this Modern Day, Company's tend to neglect customer relations, so it was great to come in touch with your Company and receive prompt assistance with dealing with my problem.

Very Grateful.
A. Foster
Hollingworth Hyde

This is a short letter to congratulate and thank you for your outstanding and exemplary service.

I am partially disabled and could not use a caravan without the use of your excellent mover, it has been a necessity for me and I always wonder when I use it how on earth I could manage without it.

On the 28th of March at the start of my holiday I had a fault of my own making with the rollers of my mover. After a phone call to you the spares were delivered the NEXT DAY to the Caravan Club site at New England Bay near Stranraer in S.W. Scotland. The fitter I employed had never worked on your model of mover before but due to you sending an easy to follow guide he had no problem fitting the parts and he commented on the excellent construction & quality of your product.

I cannot thank you enough for the prompt, efficient and courteous service I received from you, even when the fault was my own dong.

Yours Sincerly
Mr R K Meiree
Lanarkshire
'Many Thanks'

I would like to say thank you very much for the excellent repair you carried out to my mover on 17th March. We were arranged to go on holiday W.E. 17.3.11 and your engineer could not get to Skye before this date so we arranged to be at a C.L. site in Kirkintilloch on the 17th and after two hours the mover was as good as new again.

Thank you very much

Yours Faithfully
A Newman
Isle of Skye

I phoned yesterday on the way home from Sidmouth, concerned that my mover was not working as I need it to position the caravean in my drive. As usual, your member of staff was helpful and after speaking with Colin,I replaced the caravan battery . Problem solved.

Many thanks.
Mike Cattell
( not the first time you have help out- good customer service )

Good Morning,

A few days ago I telephoned your sales office to enquire about a replacement 'red' key – the one that activates the battery and power to the mover. Whilst travelling down to Poole the battery locker cover on my caravan opened and my one and only key fell out.

Unfortunately, I didn’t take a note of the lady that I spoke to at your company.

I wanted to write to express my thanks to the lady for her excellent customer service and speedy action. I was told that not one but two replacement keys would be sent out usually by second class post. As I was staying in Poole for 6 nights it was agreed that the keys would be sent to the site that I was staying on and given the number of days the post should hopefully reach me before departure. As it turned out the keys arrived by first class post and in good time. Furthermore, no request for payment was enclosed.

I can’t thank Powrtouch enough for helping me out. I’m sure you can track down the name of your employee in the sales team by reference to my name so please pass on my thanks.

Finally, I’ve learnt my lesson not to carry a key in the battery locker. I now keep on one key in my van and the other in a safe place in my car.

With kind regards
Phil Stoakes (Stayed on the Caravan Club Site at Hunters Moon and called Powrtouch on Wednesday 23/03/11)

A BIG THANK YOU

I have an all wheel drive mover fitted to my van. We were on site in Chesterfield on Friday 1.4.11 and one of the rollers would not disengage from the wheel. I rang you engineer number on Saturday 2.4.11 and spoke to Rob who could not have been more helpful in giving me instructions on how to release the roller manually. The mover worked fine after that but not content with that Rob arranged for an engineer to visit the site (Richard). I was kept informed and told it would be about an hour or so. Richard arrived in about 30 minutes and again couldn;t have been more helpful and changed the motor and showed me how to grease the mover (something which perhaps should have been done by my original dealer?). People are all too quick to criticise customer service when its bad and don't give any feedback when the service is good or in your case excellent. I couldn't be more please with how my 'problem' was dealt with.

Thanks again to all concerned. Feel free to use any quotes from this email in any adverts you may run in the future.

Steve Hartley
Leeds

I just wanted to say thank you so much for your help with our missing 'red key'. The service that you provided was the best example of excellent customer care that I have ever received from any company. I was contacted immediately following my e-mail and then received two spare keys in the post within 2 days - amazing! Thank you so much and I will continue to promote your excellent company and service to fellow caravaners on future holidays.

Christine Broggi
Bognor Regis

Dear Rob,

Had a great weekend away. Many thanks for dealing with our problem swiftly, and professionally. As you know we had a problem with the motor mover we had fitted. Your engineer Richard, came to our home and rectified a number of problems caused by the poor initial fit fitting of your product. Once again thank you for excellent service.

Yours sincerely
Mr. & Mrs. J. Chafer.

I am writing to say how pleased I was with the service I received when my motor movers needed repairing due to the bearings going on the near side.

Trevor came and did an excellent job. It was nice to see the pride that Trevor took in his work to ensure my satisfaction and I would recommend him and your company to anyone.

Yours sincerely
J. Holt
Rugby

Having run my own engineering business for the past thirty years, it is indeed a pleasure to come across a company with the way things are in Britain at the moment, capable of giving full customer satisfaction. On arrival back from a recent to the lakes, putting my caravan back on our driveway, showed a fault with the offside mover. I immediately contacted Powrtouch in the knowledge that I was going to Wales within a week, in the hope that they could do something for me.

Having reported the problem to the technical dept, the same evening I received a phone call from a designated engineer who came out to my caravan the very next day and sorted the problem. I could not have wished for better service, ALL CREDIT to you people at POWRTOUCH.

Yours Thankfully
R. S. Crabtree
Burnley

I would just like to say that I am very pleased with the Powrtouch mover product and your company, right from the first enquiry telephone call through to the final demonstration by your engineer. I think it was Tony who came to us and I must give credit to him for making an excellent job. So neat and tidy, and now for us no more struggling with the caravan. A big thank you and well-done.

Yours a very satisfied customer.
R.Collier Marsh
Blandford Forum

I wish to say thank you for the young man who fitted our motor, Richard of JRC Solutions. He was an excellent representative for Powrwheel Ltd and did a tidy, clean job in fitting the movers.

Many Thanks
Geraldine Mcloughin
Stockport

I would like to congratulate you on your fantastic service. I discovered a problem with one mover motor only hours before I was due to take the caravan away. I called your offices at 4.00pm and explained the situation. After an over-the-phone attempt to cure the fault failed, I was told that you would do your best to get an engineer to me ASAP. By 6.00pm your man was here! And by 7.00pm he was on his way home having changed the motor for a new one. I cannot thank you enough for providing such a marvellous response.

One very happy bunny!

Peter Childs

Hi, just a quick note to say thanks for the very quick response to getting my mover repaired. Mr Mayfield contacted me on the evening the mover failed and arranged to come out as soon as was convenient to me, which was Sunday morning.

Thanks again
Nick Sands
Cleethorpes

Dear Powrwheel,

We had our Powrtouch fitted yesterday and we are absolutely delighted with the results, we couldn't ask for more.

The main reason that we chose your product over others is because we kept reading on the internet about how good your after sales service was, and we know how important this is.

On another note we thought it may be useful to you to have feedback on your outside contracters that you use for fitting your products. Our fitters were AC Caravans from Boston in Lincolnshire. Firstly they contacted us at 9 a.m. on the day of delivery. We arranged a day and time and they arrived when they said they would. They were very professional and had time to explain everything to us and we never felt under any pressure for them to leave, which is very rare these days. Overall we are delighted with both the motor mover and the fitters so thank you for an excellent service all round.

Kindest regards,
Emma Soar
Sleaford

CUSTOMER CARE

May I congratulate you on the service that I have had from your company.

In June 2007 I purchased a new Sterling caravan and asked for a mover to be fitted at the same time. When I took delivery of the caravan they gave me a demonstration of the mover, a Powrtouch and I later found that no documentation about its use was included. The company where I bought the caravan wrote to me within a month telling me that they were no longer dealing with touring caravans and I need to look elsewhere for service.

Last year I fitted a new battery to the caravan and all seemed well until the beginning of this year when the mover appeared not to work. I emailed your company and was contacted by Rob from your offices. He took the matter in hand, gave advice that I had not had before and was thoroughly professional in resolving everything.

On 8th February Ray an engineer visited me and also gave me practical advice and help.

I am a member of the Caravan Club and no doubt the service that I have had will come into conversations when on sites this year.

Thank you for all your help.

Yours sincerely
Mr D Roper
Yelverton

I am writing to say how pleased I am with the Powrcompact unit and with the efficient and tidy installation job by your installation engineer Tony.

The unit does all it is cracked up to be and enables me to move my caravan into a tight position with ease.

Many thanks.

Yours sincerely,
Brian Woolgar
Broadstone

I would like to thank you so much for all your help. We are extremely pleased with the Powrtouch we had fitted to our caravan and how friendly and helpful your staff have been.

Initially we had a demonstration at the Caravan & Motorhome show at Manchester, and your salesman couldn’t have been more helpful and knowledgeable.

Supply of the equipment was both fast and efficient and all timescales were adhered to.

Your local fitter then called us, and kept in touch to make us aware when fitting was possible and arrived on time. He did a very neat and professional job and then gave us a demonstration of how things worked on our caravan.

It has been a pleasure to deal with your company and I have already recommended your product to one of my work colleagues and they have ordered a similar system for their caravan.

Thank you,

Yours sincerely
Vernon & Margaret Charwood
Wolverhampton

I’m writing to thank you for the prompt and efficient way my caravan mover has been fixed.

It’s refreshing to find a Company that honours its guarantee with no quibble or fuss.

Once again thank you to all concerned at Powrwheel.

Yours sincerely
Paul Sims
Radstock

We are contacting you to thank you for your prompt and positive action in resolving the problems we have had with our Powrtouch Model 6.

It is our opinion that the majority of the problems are not the product, if the unit had been installed properly in the first place I would not have had to speak to you at the Manchester Show.

So we thank you from the bottom of our hearts, We can now carry on caravanning until my 70th year, with the guarantee starting from today, without the mover my spinal problems sound the death knell for our touring holiday’s. It is a pain being disabled.

At this time I personally would like to thank John and Colin for their patience and understanding when I am sure I have taken my frustration out on them. SORRY GENTS! Hope you are the forgiving types.

Our local fitter Doug has fitted the unit today and as usual he has done a cracking job. As a time-served Auto-Electrician I admire his work ethic and his loyalty to the company. We cannot praise him highly enough.

Thanks Again

Yours truly,
Anne and Phillip Warley
Denbighshire

To be put onto the testimonials page please.

We have had problems with reliability issues with our Powrwheel model 6. At the Manchester Show just over a week ago,I went to vent my frustration on to Powrwheel.

I spoke to a gentleman and showed him a letter stating what my concerns were. He without hesitation promised to replace the unit.

Today my local Fitter Doug has resolved my problems. My background is in customer service in the motor industry, and as i have retired due to spinal problems my focus is very much on customer service. John and Colin have had to put up with my total frustration with the mover in the past they are ultimate professionals. Sorry Guy's. But thanks for your help in the past. Take it from me Powrwheel are a Customer Focused Company and it shows.

Let me point out that I have no ties with this company in any way. One very happy caravanner.

Every good wish Powrwheel you deserve it.
Phil & Anne Worley
Rhyl

We just wanted to say thank you for your very quick return of our Powrtouch remote control, which now works perfectly again.

We are very impressed with the service you provided, your Technical Services were extremely helpful on the phone, and you returned our repaired control by return of post.

Thank you so much
Alan Thompson
Seaton

Re Caravan Mover

Many thanks for your fast response in supplying a replacement motor/gear / gear box unit for the above caravan mover. I have not yet changed over the unit. Should I require advice when doing so, I will conduct you again.

Thank you once again for your help I shall have no hesitation in recommending your company to my ‘caravan friends’ in the future.

Yours sincerely
E. W. Pickawaree

Many thanks for sending the two spare keys. It is much appreciated and reflects well on your company.

Yours
Linda Eden

Problem with mover found to be intermittent power. Trevor replaced some spare parts and provided us with a new handset. Please thank Trevor very much he did an excellent job and explained everything to us very clearly so that we know what to do to ensure all goes well in the future.

We found him to be very pleasant ,efficient and helpful.We had a very positive experience both with Trevor and also with you Colin when you answered our queries on the phone.You were very kind in taking time to explain clearly what was needed to be done to solve our problems.

Once again with many thanks and very best wishes
Paul and Sue Clee.

I would just like to say a very big Thankyou to all at Powrtouch for the prompt service we received between christmas and new year. We needed our caravan on New Years Eve but the mover didn't work. One quick call to Powrtouch had an engineer arranged to investigate the fault. He returned the next day with the new part. Fitted very quickly and the mover was working again.

What can I say, BRILLIANT service.

Mike
Tadley

Many thanks.It really was a pleasure to do business with you and you cant say that very often these days.The motor mover really is a godsend and the chap that fitted it made it look easy and I would to give him a pat on the back also.

Regards,
Mike

Many thanks to you all,for your help when i had Mover problems with my caravan back in early Oct. My mob phone keept cutting out,you persivered & located me & fixed the problem. As a Disabled Guy i would not be able to carry on Caravaning without my Mover. I cant thank you enough for all your help Brilliant Back up & Aftersales.

Merry Christmas & Happy New Year

Alan & Woody{The Sri Lanken Rescue Dog} See you in the new year at Milton on Stour Jon all the best.
St Peter Port

Just had a 4 wheel drive powrtouch fitted to my Abbey Spectrum - what an awesome piece of kit this is - moved it around in my paddock with no problem even in the long grass with 1/2 inch of snow !!! Fitted by Venture Caravans, Daventry. I am a woman alone, using a huge twin-axle caravan and from now on I will have no problem putting it onto its hardstanding in my paddock!! A lot of money but well worth every penny!! Just had to say how pleased I am with it.

Margaret Kempster
Rugby

I would just like to say a big thank you to you all for the swift response to repairing my broken hand control. You were very polite and very efficient. I just wish everything in life was that easy.

Many thanks
Michele
Walsall

Many thanks for repairing my mover so quickly. The engineer came today and did what was required. I have posted very good comments on the official Swift users forum www.swift-talk.co.uk

It is good to know that a 5 yr warranty means just that.

Andrew Sanders
Wimborne

Theresa and co.

Just a word of thanks for the prompt and professional way you dealt with the return of my handset. The battery was at fault, the second of 2 new batteries fitted that must have had nil charge. I think they had probably been left in the caravan for too long!

Very many thanks indeed; outstanding service from you guys again.

Roy Winfield

I would like express my gratitude for your excellent after-sales support to my mover. Your service engineer carried out a great job on a cold filthy day up in Aberdeenshire and repaired my mover back to fantastic condition under warranty.

Sincere thanks
Jim Gentle
Peterhead

Thank you for the replacement roller you sent for our motor mover which we received Saturday.

Once again excellent service from your company.

I have written to the Caravan Club praising your excellent customer service and I hope they publish my letter because I think credit should be given when due. I have enclosed a copy of the letter I have sent the Caravan Club.

When our mover does eventually need replacing we will definitely buy another one of yours.

Thank you.
J Johnson
Ilkeston

Dear Sir/Madam

I believe that people are too ready to complain these days about bad customer service so I am writing to ask if you could publish my letter in the Caravan Club Magazine to commend the excellent customer service from Powrwheel Motor Movers.

We purchased a caravan mover from Powrwheel 5 years ago last month. When the mover was a couple of years old, we had torrential rain when we arrived at our holiday campsite and we accidentally got the handset wet. As a result of this, we had problems with it and we rang Powrwheel. They immediately posted a new handset to the campsite which arrived within 48 hours and we just posted the original one back to them when we got home.

The mover has been excellent, it has been well used and we couldn’t have managed without it. We decided to transfer it onto our new caravan that we have ordered and have just had it removed from our old one. We have discovered that it needs new rollers and at this point I wasn’t sure if it was still under warranty and so I rang Powrwheel. The mover was a month outside the 5 year warranty but Powrwheel didn’t hesitate. They said they would send me new rollers as a good will gesture as it was just out of the 5 year warranty, if we could get them fitted when the mover is put on our new van. Once again these arrived within 48 hours.

What excellent customer service, attitude and product. I wouldn’t hesitate to recommend them and would certainly buy their products again.

I have no connection or interest in the above company apart from being a very satisfied customer.

S.J.Johnson
Iikeston

I would like to thank you for the help and advice I received from your Staff, especially Theresa, on making inquiries about the cost and fitting of a Caravan Mover to my caravan.

We had to cancel some of our holidays in 2009 because I suffered a bout of Sciatica and was unable to move the Caravan about, thinking I had overcome the problem early 2010, my wife and I set off again but the sciatica returned while on holiday, on return we made inquiries about having a mover fitted,

I went on to the internet to get as much information as I could and decided I would like a Powrwheel Mover, I found a couple of local service agents, I contacted one of them, John, who gave me a lot of good advice and recommended that I rang you and speak to Theresa for a price and organize the fitting, which I did, this was on 1 June 2010, the mover was received on the 4th. and fitted on the 8th, it was pouring with rain all day, but John still came and fitted it then gave us a full demonstration. Wonderful service from both yourselves and John, who I had never met before, but he has just been back and completed a full service on the caravan ready for 2011, he is a Person you could recommend knowing you would get a good job done .

We only wish we had had a Mover fitted years ago, not waited over 40 years, in it makes everything easy, but still better late than never.

Again thanks to everybody concerned,

Yours sincerely
Bob & Gloria Church
Nottingham

Thank you for the replacement rollers for my caravan mover. I have now fitted the rollers and thanks to your advice it was not too difficult a job. I am greatly indebted to the mover as it enables me to carry on caravanning with my dodgy back.

Once again many thanks.
A. Bridge
Preston

Dear Sir,

I would like to thank you for the excellent service I received recently to repair my motor mover. Both the office staff and the service engineer Martin did an excellent job to retutn the device to a working condition, even better that the parts and labour were still under your excellent warranty.

Best regards and thanks again.
Mike

Please would you forward this EMail to the staff in your Technical Support Department.

I did telephone you last week to offer you our sincere thanks in the very efficient and quick way in which you dealt with the problem with our caravan mover.

We felt, however, that we would like to write to you directly to thank you for your swift response in dealing with our problem and to get an engineer to us so quickly and to replace the faulty control box. This enabled us to get under way on our holiday early in afternoon.

Once again please thank all concerned with dealing with our problem so promptly.

Regards
Rosemary and Keith Hazzard
Southampton

ps Be sure that your excellent service will, where possible, be passed on to others.

May I say that the service received both over the telephone and face to face has been absolutely first class. In a time when even a human voice on the other end of a telephone is a rarity, the approach and efficiency of your organisation is exemplary.

Thanks again – a real pleasure to do business with you.

Yours etc
Keith Burton
Middlesbrough

We would like to thank you for the excellent service from your company.

We have always been pleased with our mover & were upset when we broke it.

Your engineer Mr D. Short came to us & worked hard to fix it. He did a super job & we are very grateful.

Thank you very much

Yours Sincerely
John and Mary Callaghan
Crocopenmaen

Dear Sirs,

Last Friday evening (1st October) we were on site in Moreton in March and had the misfortune to have a fault with our mover. One of the drive rollers would not disconnect from the tyre and thus we would not be able to leave the site as planned on Sunday to return to work!

On Saturday morning I called the number shown in the instruction manual and was given very helpful and clear instructions on how to release the roller manually. The engineer concerned was very polite and courteous. Further he advised that this problem was not unknown and that he would arrange to have new parts shipped to a local fitter so that the problem could be resolved during the following week.

Some 2 or 3 days later a local fitter (Trevor) called to arrange a convenient time to carry out the modification. Once again we were very impressed by the speed of the service provided and the especially helpful manner of the Trevor.

People are often quick to complain but rarely take the trouble to offer thanks for exceptional service. We feel that such service deserves special recognition and hence this e-mail to you. Many thanks for your assistance and we certainly would not hesitate to recommend Powrwheel to anyone in the future.

Kind regards
Zena & Ken Southwell

I thought I would write a short letter and let you know that the motor brushes you so kindly sent me did the trick. After checking both brushes in both motors, I could find only one brush which was slightly suspect. Having replaced all four brushes we then left on a four week touring holiday. I have to say that the service I received was superb and left me in no doubt as to whether I should recommend your company.

Thank you so much and keep up the good work.

Yours Sincerely
Gordon Clark
Fort William

To you all at POWRWHEEL Ltd.

For your speedy prompt delivery, of my hand set posted to you on the 28th September.

In my working life I worked for S.P.D. 'Speedy Prompt Delivery'

I thank you
Lex McCall,
INVERNESS

May I take this opportunity to say how impressed I am with your response to me email sent Sunday 26th September.

For you to have actioned that email on Monday 27th September, contacted myself and sent a replacement part which I received on Tuesday 28th September is nothing short of outstanding service.

Once again thank you.

Regards
J H White
Saltburn by the sea

I would like to compliment you on the service I received from you when I had a malfunction of my power mover. I arrived at my campsite on 18th September last and found one of the moers was not operating. I rang you on Monday 20th September described the problem, which was received sympathetically and I was promised that a technician would get in touch with me. I duly had a visit from your technician on Friday 24th September arriving shortly after 2pm (when he said he would arrive) and within a shortime he had changed the offending mover motor and gearbox. I was delighted with the all round service I received on this occasion.

Kind Regards,
Brian Cooper

Just emailing to say how very pleased we are with excellent service we have just received. A fault was reported last week, Ray from Bideford arrived this morning and changed the faulty units.

Fantastic service - thank you!
R Brown
Yealmpton

Hi,

In March 2008, we purchased a Powrtouch Heavy Duty from your company and it was fitted on to our Fleetwood 2000 caravan. We are both in our sixties, and I suffer from the usual health problems, mostly involving my back and knees. We were considering giving caravaning up, however, we decided to give the Powrtouch mover a try as a last resort. What a wise decision it turned out to be as it gave us a new lease of life in caravaning.

Furthermore, we recently sold our Fleetwood 2000 and purchased a Bailey Pegasus 534. As a mover was not supplied with the new caravan we naturally had our mover transferred over to the new van by an approved fitter, I have to say things work out perfectly. As part of the new caravans security system package they supplied the latest Alco Secure Wheel Lock. This lock requires a very fine adjustment to the rotation of the wheel to get the 'locking nut' to fit. It is in my experience, apart from being very time consuming, it is nearly impossible to get that fine adjustment without the use of the Powrtouch mover.

Many thanks for producing a super product that has allowed us to continue with stress free caravaning.

Jim and Pam Richardson

Dear Sirs,

Many thanks for your replacements of the lost instruction manual, registration document, and emergency cable.

May I send a special word of thanks to your staff who dealt with my problem both sympathetically and promptly.

I have found the quality of the product, its installation and use, excellent. I hope it will enable me (an octogenarian) to extend my caravanning a few more years.

Yours sincerely,
Richard Owen.
Belper

Dear Sir,

I would just like to thank you for your excellent service and invaluable advice given to me over the telephone by a member of your staff on the fitting of the new rollers you supplied.

The rollers were delivered within two days and the advice I was given made the job very simple.

Many thanks
Mr C Mehegan

I just wanted to compliment you on your excellent service. I rang your company on Thursday Sept 16th to ask if we could have a spare key for the mover as we had left ours at home. We arrived back in Derby on Friday to find you had sent not one but two spare keys , this can only be described as brilliant service and i wanted to say thankyou very much and well done.

We are members of the caravan club and will be writing to them to to let them know what excellent service you provide

Kind regards
Mr & Mrs A Lawrence
Alvaston

Dear Sir

Just a quick e-mail following the visit from your engineer Steve. I am very grateful for not only the honest technical support you gave me over the phone , but also to Steve, for working on our van in some appalling weather conditions, definitely going above and beyond to achieve customer satisfaction. I hope the new rollers will solve my slipping problems. What fantastic after sales support, many thanks.

Yours sincerely
Vincent Elliott

Loan of ‘Remote Control’ for my Caravan Mover

I would like to record my sincere thanks for the loan of a remote control for the last few days. My Company car broke down in Leeds two weeks ago (The clutch had gone) and I left my Remote in the door compartment and still haven’t got the car back.

We were using my other car to tow the caravan last week and without the loan of the remote this would have made our short holiday very difficult.

Your after sales service is second to none and we are very grateful.

Yours sincerely
A B Du Puy
Christchurch

Would you please pass on our grateful thanks to your staff who contacted me to arrange the return of my Powrtouch caravan motor mover handset about a week ago.

Farley and Thompson were kind enough to contact you and return intact the handset which is still in working order thanks to their prompt action.

I am truly grateful for this honourable act which has saved me the replacement cots of another handset due to your kind refund.

Would you please pass on my appreciation to all your staff involved in this matter.

Yours Sincerely
Phillip Westlake
Poole

Many thanks for Isolation Switch Key replacement. This excellent customer service is greatly appreciated as some manufacturers in the caravan industry do not display such commitment.

Yours sincerely
Mr S Baker
County Durham

We would like to express our very grateful appreciation for the help that you gave to us on Tuesday 31st August … … … … … … … … … … … … … … … … … … … … … … … …

Trevor Thorpe came as promised , yesterday afternoon and fitted a new motor. … … … … … … … … … … … … … … … … … … … … … … … … He was most helpful and it was with great relief that it is now back in its rightful place!

We would also like to thank you for your generous offer to repair our Powrwheel free of charge. It has been our life-line to caravanning for the last six years and we hope for several more years to come.

We have always found your company helpful and the Powrwheel so reliable ... … , and we hope that this was just a blip!. Our daughter and son have one fitted and we would not hesitate to recommend your product to all caravanners.

Thank you again for your prompt help and kindness in our crisis.

Our Best Wishes
Jane and Alan Cooke
Bewdley

Hello Sales Staff Powrwheel

I spoke to you last week about replacement rollers on my caravan mover and today 1st Sept a very nice gentleman arrived on his motorcycle from Liverpool. To say the least he was very courteous and obliging and nothing appeared to much for him what a change from the norm. I wish to thank you for you service and a special thanks to your most polite and willing engineer hoping he arrived home safe and sound. It reminded me of only last week when I visited Bakewell in Derbyshire and outside the shop was an immaculate motor cycle, yellow in colour with the AA markings!!!

Thank you again

Very satisfied customer
P.V.Taylor
Gwynedd

Re breakdown Many thanks, new control box on doorstep when we got back from France a hour ago. Fitted at side road in 10 mins and works fine.You live up to the comments made on line by your customers, which is why I bought one.

Again many thanks
Jon
Leeds

Thank you very much for the prompt delivery of blanking plug for our motor mover, also the small screw for the remote control. I phoned about these and they were delivered the next day.

Thank you again for such good service.

Yours sincerely
David Bernardon

I wish to thank you prompt service I refer to Friday 13th August 2010 – your service engineer John Dellar carried out the necessary repair to our caravan mover – allowing us to go away for our annual visit, spend time with our grandchildren, having had a bypass of 3 years ago – your caravan mover has meant that my wife and I can carry on caravanning for a few more years without having the problem of siting our caravan in some awkward locations.

Yours sincerely
Ken & Jean Langabeer
Eglwysbach

I need to say a big thankyou and your fitter who came to rectify a fault on my mover this morning, it is a great comfort to know what a fantastic service you provide.....and promptly!!! thank you all once again. I will most certainly recomend Powerwheel to all my caravaner freinds!

Kind regards
Mr Geoff Bowles
Lowestoft

Please could you pass on our gratitude to Rob and Alan for the very efficient way they sorted out our powrtouch fitting problems. I could not recommend highly enough the company for its customer service and the expertise of the engineer that came out

Please add this to your website

Kind Regards
S Taylor

Motor mover remote control arrived at site requested. Many thanks for your help and speed of delivery. An excellent service. Thank you

Ian Crowe
Liverpool

Hi There - Just wanted to say thank you very much to Roy who phoned yesterday morning in response to me y E-mail of the previous evening, seeking advice. It was in support of my query re the my Mover, NOT. It does now, so he was right about my C'van Battery being DUFF and I am very pleased.

Excellent service

thank you again
Stuart Calderbank

I just wanted to say thank you for your efforts to correct the problem with our Powrtouch caravan mover.

Richard the engineer you sent to us worked hard to correct the problem and you promptly supplied advice and replacement parts to solve what turned out to be a an elusive problem.

You will be pleased to hear the system is now working perfectly once again. I was very impressed with the excellent aftercare service you and your engineer supplied and would once again like to thank you very much.

Yours sincerely
Robert Litchfield.
Stoke on Trent

I am writing to express my sincere gratitude for a wonderful after sales service!

What a pleasant surprise, considering the usual approach to customer ‘care’ that many companies take, to be treated promptly, efficiently, with courtesy and patience, with detailed knowledge and to top it all (twice over):

1. Spare parts were couriered to the location I was staying on holidays.

2. Upon returning home an engineer travelled a very long round trip from Northern Ireland to fit the spare parts (rollers) and make necessary adjustments.

I have rarely experienced such a high level of genuine customer care, and I can only say that I can continue to recommend your company and this product with confidence, as not is it of solid and well-engineered construction, but also with such superb after sales consideration in truly honouring a five year guarantee – as a customer what more can one ask for?

Your colleagues, in Technical Support and the Northern Ireland Engineer Nigel, deserve the highest praise.

With best wishes,
Peter E. Byrne
Bray

Dear Powrwheel team, May I thank and congratulate you on you support and after sales service. Having contacted you via your Web site with a query regarding price and availability of replacement rollers for my Model one Mover

I was surprised to receive a telephone call the following morning from one of your support team, named Colin I think, who apologized for the fact that the rollers were currently out of stock but should arrive within ten days. He suggested that if I liked to place an order he would ensure that the goods were dispatched asap and then went on to give me, what subsequently turned out to be several very useful tips, on removing the old rollers.

I fully expected that ten days would become at at least a month, but was very pleasantly surprised when on the eleventh day, It was a Monday, the rollers arrived at 8.30am.

I am very impressed with the way my request was handled, the fact that promises were kept and that Powrwheel had obviously taken on board, the fact that the original rollers were not long lasting and had improved the design with something very much stronger and lighter.

Regards John Tomalin

We would like to thank you and your staff for an excellent product and customer service

From our first call to your office we promptly received an informative sales pack. This was well thought out and helped with our decision to purchase from you. We were kept informed throughout the whole process from delivery to installation.

We have and wouldn’t hesitate to recommend your company/products.

Thank you all at Powrwheel.

Yours faithfully.
Chris and Gill
Nottingham

Hi

I ordered a mover remote control from you at 2 p.m. yesterday and was amazed when it was delivered today.

Thank you very much for such excellent service.

Mrs Sandy Pease

Dear Sir's firstly can I say what a great bit of KIT, I cannot believe what this can do, I am a disabled person with very bad breathing & trying to pull & push a caravan about I just cannot do it any more.

Yours sincerely
Philip Vousden
SHEFFIELD

As you are aware your service engineer came last Thursday ........... I just wanted to say how pleased I was with the manner that Paul dealt with the issue. Despite being an evening appointment Paul was extremely thorough and was willing to resolve the matter despite how long it took.

Please pass on my thanks, it was indeed a treat to be dealing with a company who puts the customer first and customer satisfaction being number one!

My thanks once again

Regards
Brian

I want to place on record how much I appreciate your gesture in sending me two replacement/spare keys for my caravan mover 12 volt switch.

Thank you very much. It’s so refreshing to deal with a company who still believe in providing good old fashioned service.

Yours faithfully
David Gelson
Washington

I am writing to you after receiving the best customer service in over 20 years.

I fitted your twin axle mover to my caravan in 2004, and have had six years of trouble free use. However on Saturday I attempted to move the caravan and found I had a fault with the mover. I telephoned your customer service department, out of desperation, and was surprised when my call was answered. (It was Saturday morning and I had assumed that the office was closed.)

Your employee Rob answered the call, and talked me through some checks over the phone. He soon identified the fault was with the remote transmitter and that it required repair. I explained that I had just sold the caravan and it was being collected on Monday, but was now unable to move the van. He kindly offered to try and repair the remote that morning if I could get to Christchurch before the office closed at 1pm.

I left immediately but the heavy traffic was delaying my progress and I did not believe I would make it by 1pm. I telephoned Rob again from the car, and he reassured me not to worry and he would wait for my arrival. I finally got there at 1.15pm.

He warmly greeted me and started to identify the fault with the remote. Within 15 minutes he had replaced a faulty capacitor by salvaging spare parts fro the office and corrected the fault.

I asked how much I owed for the repair. ‘Nothing’ was his reply. I was astonished and asked again. He explained that as he had ‘salvaged’ parts there was no charge. I again tried to pay him, but he flatly refused saying it was all part of the service. I ended up giving him a small donation that he was going to forward to the charity of his choice.

Customers are always quick to criticise and slow to praise. Rob not only stayed late to wait my arrival, but also quickly repaired the remote without any charge and without any sign of annoyance at being delayed. May I commend you and your staff for offering a first class product and outstanding customer support, and ask you to pass on my sincere thanks to Rob.

Yours sincerely
David Wyatt
Ash Green

Thanks to all at Powrtouch, I have read the testimonials on your web site and have to admit to being a bit unbelieving, May I say I am now a believer. Your after sales service is indeed exemplary.

I had a new mover fitted several months ago and have been delighted with it. I came to remove the battery for charging ready for another break, this was on a Saturday morning and found that a crimped cable in the battery box had become ‘uncrimped’ hence deactivating the mover. I took the battery home, phoned the technical support and he said an engineer would phone for an appointment, about 15 mins later on a Saturday afternoon the engineer called and arranged to make the repair at the storage area on the Sunday on his way home from work! Job Done.

All sorted within 24 hours and on a Sunday to boot, remarkable and restores my faith in after sales service. Well done Powrtouch and all your staff.

From a very satisfied customer.
Emlyn Griffiths
Derby

I would like to send you a belated Thank You for the service we received from you on the 1st June 2010.

We were having trouble with the Mover ( one wheel not driving ). It only took one phone call to you, to help us on our way, the cause was a bad terminal connection on one of the motors. We were then met at Blaydon Chains campsite, where your service man was waiting for us. He then effected a permanent repair.

Since then everything has been fine.

Many Companies claim to offer a good after sales service. It is only when you need them that you find out if their claim is Genuine.

I can only say that yours was Ten out of Ten.

Many Thanks
George Wearden
Morecambe

Ps We will continue to tell our friends how pleased we are with your Product.

Just a short note to say thank you for your wonderful service.

Two hours after my phone call, the engineer arrived, very polite and helpful. At a very stressful time for our family I would like to say again, thank you very much.

Mr Moira McGarry
Thatcham

Thanks to all the Powrwheel Team,Technical and Sales,for sorting out my Kerb collision and smashed engaging key.Your prompt and correct diagnosis and despatch of parts,now enables ths old 74year old OAP to move the caravan without calling on the French Army.Your prompt action cancelled out the slowness of the Anglo-French postal systems.Any excess cost please bill me at my home address.Please use this in any promotion for your product.

Thank You
Alan Randall

Good morning, having just returned from my holiday, I would like to send my thanks for the brilliant way you repaired my mover and got us going again at Blackmore Caravan Club site in Malvern on Thursday 1st of July when the electric actuator stuck on one of the wheels.

In particular I would like to thank Rob who at 1700 in the afternoon, took the time to try to talk me through manual disengagement of the mover and arranged a technician to come and replace the part the morning afterwards.

Also thanks to Martin the technician who arrived exactly when he said he would and completed the repair very quickly and enabled us to reach our final destination that day.

It is nice to deal with a company who honour their guarantee so comprehensively. An after sales service you should be proud of.

Again many thanks from my wife and myself.

Best regards
Paul
Hunmanby

A very belated thank you for so promptly sending me on the spare u-bolts after I stripped by over-tightening ( I had misread the torque setting - they went at about 70 ft lbs...).

Best wishes
K McWilliams

I should like to thank you for the excellent service in providing a replacement so promptly.the unit arrivrd the following day as promised. This allowed us to go away as arranged without having to manhandle the Van !

Yours sincerely
D Jeffrey

A quick E mail to thank John Dorman and yourselves for fixing my Motor Mover after it had been moved from my previous Caravan. The Dealer had moved the unit to my new Caravan but had stripped the threads on the U bolts. John acted quickly and it is now fully operational. The job was done quickly and professionally and he did not even want a coffee.

Thanks again to you both.
Dave Cooper
Northampton

Apologies for not writing sooner, but many thanks for your technician re-wiring the motors on my caravan. The 'new' system had a good try out 2 weekends ago and no problems at all. In fact the blind spot that had been there since day one is also gone.

Many thanks
E. Hatcher
Aldershot

I would like to take this opportunity to express my satisfaction with the level of service that I have recently received from your company representative.

Your fitter, who recently dealt with the repair / replacement for my motor mover control box was exceptionally polite and helpful. He explained the issue in detail.

Your literature states that you guarantee covers 5 years with no quibble and I can certainly endorse this fact.

Thank you very much for your continued good service.

Yours faithfully
Mr JH Kellow
Brynmawr

Repairs to Handset

I am writing to thank you for the swift and efficient manner in which you handled the repair to my handset.

Having telephoned and explained my problem on Thursday morning 8 July, I posted the handset at 1.15p.m. At 10a.m. on Friday morning you telephoned me to let me know that not only had you received the handset but you had also carried out the repair and the item was ready and would be dispatched that day.

This morning at 8a.m. our postman handed my the package. The whole operation has been completed in well under 48 hours, thanks to yourselves and the Post Office.

This proves that although Christchurch and Carlisle are over 350 miles apart good and quick customer service is possible even without a computer.

Many thanks,

Yours faithfully,
Mr A. Hodgson.
Carlisle

You may be interested to know that the mover saved our caravan from a flood. We were on a site near Macon in France, in June, when heavy rain caused our site to flood, I moved the car to higher ground and just managed to get the awning down and the mover engaged and move the caravan before the flood water reached the mover motors. I think a number of French caravaners will be thinking about having a mover fitted.

Yours sincerely
Stewart Houghton
Southampton

Your engineer 'Keith' has recently left our holiday site having completed the repair to our Motor Mover.

He was prompt, efficient, and helpfull, and I wish to thank him and yourselves for your consideration and such helpful service.

You have certainly saved us from a very difficult situation.

I can only repeat our very sincere thanks.
Maurice Littlewood
Rainow

Just had a visit from your Engineer regarding my fault and would like to say how pleased I am with the service provided. The Engineer checked over the system and set it up correctly, checked the electrical connections etc. Nothing but praise for him. Well Done.

Mike Prophet
Falmouth

Dear Sirs,

An appreciation of the excellent service provided by your visiting maintenance engineer when the offside unit of our caravan mover began to operate only intermittently.

Not only does it now move every time of asking, the caravan also travels in a straight line on level ground when both motors are running. This is something that it had never done since its installation by the dealer, who said the problem was that I was not setting the jockey wheel (pneumatic) correctly.....

With many thanks,
Roger.
Bicester

Thank you for sending out your engineer recently to us. His service was excellent and he was a good ambassador for your company.He rectified the problem for us and we have now had the opportunity to use it twice and it has worked perfectly both times. We cannot fault your service or product or the guarantee that you give and would not hestitate in recommending you to others or indeed purchasing your products again ourselves in the future.

Thank you once again
Regards
Mr & Mrs Hillier

An email just to say a BIG thankyou for the great service I have received from your company, your installation engineer and the company that arranged the sale (Everything4leisure).Everything happened when you said it would and every contact was handled by the most friendly people I've dealt with in a very long time. From start to finish a very pleasant experience - thankyou - Les Smith.

Leslie Smith
Hockering

Just to say thank you for the excellent service I received regarding the Guarantee on my mover. Also to say that Chris James did a first class job and could not have been more helpfull. I can now use the mover with ease, which was not at all possible prior to him fitting it correctly. Thank you once again.

Patrick Leafe
Wantage

I just wanted to say thank you for sending out 2 keys for my motor mover. the receptionist who took my call was very friendly and efficient. Your service is excellent. Please thank your receptionist not only for getting the keys to me straight away but for being cheerful and kind also. many thanks.

Mrs lorie Carte
Newark

just a line to thank you for youe excellent service.

There are an awfull lot of companies that could learn the real meaning of customer service from your company. From first contact through to the fitter leaving I cannot praise you enough. What a pleasure. Thankyou.

Mr D H Heath
Nuneaton

I am writing to thank you for attending to the mover on our caravan as you said you would.

It is a pleasure to have a company which is so reliable. We are always ready to complain about things that go wrong and usually it takes ages and many phone calls to get things sorted but in your case this has never been a problem, so the least I can do is to write and give praise where it is due.

With many thanks

Yours sincerely
Gillian Morris
Gwynedd

I am writing in appreciation of the excellent service provided by your company and staff.

I have needed advice and assistance on three occasions and ach time the technical staff have been most helpful and obliging. In particular whilst in Birmingham on Monday your engineer Trevor Thorpe came and rectified the fault in a cheerful and professional manner nothing was too much trouble for him, a credit to your company.

Thank you once again for the service provided and I will have no hesitation in recommending Powrwheel to anyone thinking of purchasing a caravan motor mover.

Yours sincerely.
Mr M Gray MBE
Plymouth

I called yesterday morning to ask if you could sort out my mover as when returning home from assisting the Caravan Club with their team of riders doing the London 'Brighton Bike Ride' one motor would not work. Not so good when trying to get up a drive to park! Your technical department had some thoughts on the problem, but said they would call an engineer to visit asap as I was leaving my home on Wednesday at 8 am to run a Rally for the Past Chairmen of the Caravan Club.

Well, at about 6.15pm I received a call from your engineer Gareth Lynch to arrange an appointment. Explaining my problems he offered to call at my house last night. I accepted his kind offer and he arrived at 7.45pm. He quickly confirmed it was a simple case of a faulty connection (just like the man thought earlier) Replacing both terminals on the left hand drive motor sorted it out.

Please accept my thanks for such excellent service and assure you all the caravanners I meet will hear about your great product and super service

Thanks again and please pass on these comments 2 Gareth

Terry Bolton
Past Chairman, East Surrey Centre- Caravan Club

We have just arrived back from our holiday in Northern Ireland, and whilst there, we developed a problem with our Powr-Mover.

We telephoned your office and spoke to Colin in your advice department, and he was absolutely brilliant, and reassured us that he would sort the problem out for us. The next day I had a call from your engineer in Belfast which was almost 100 miles away from us, and he said that you sending him the part and he would be with us as soon as he got the part. Well the part arrived and true to his word he came out to us and fitted the part in a very professional manner and in the pouring rain.

We cannot thank-you and your engineer enough for dealing with the matter so professionally. Your service was fantastic.

We are sending a similar letter to The Caravan Club and to the engineer to praise such a great service.

Many thanks.

Kind Regards
Bill and Elaine Gardiner
Finedon

May I congratulate you on your service so far, and the power units work very well and make life so easy moving my caravan. The engineer who fitted the unit was first class and efficient.

Your units will be on my ‘highly recommended’ list. A great British product.

Yours faithfully
J.A.Goodwin
Dronfield

May I please take this opportunity to express our very grateful thanks to your company’s response after a telephone call from Mark the owner of ‘Caratech’ Enterprise Park Saxilby Linconshire. He made a call to discuss the problem without hesitation.

Our caravan was in for service, he rang us and pointed out that he had concern than an unusual noise was noted from the drive mechanism on the off side wheel and had I heard it, being very hard of hearing the answer was no.

The phone call was quickly followed up by your company to say that you had the details and the date that the mover was fitted and would be covered by the guarantee even though it was 3 years since being fitted, also to say that I would be contacted to have the work carried out at my home.

I had a phone call within the next day or two to say that a Technician would be coming on the day we agreed, and he did a very professional person called Jeff from Arnold Nottingham.

A quick cup of tea and test of the mover out came the carpet and three tool boxes along with a socket set work started motor off gearbox stripped close inspection on both parts resulted in a complete new offside mechanism being fitted and very successful job indeed.

My whole point of this big Thank You is that not only do you give a valid 5 year guarantee you also have a network of very professional Technicians out there and we still have some very good service companies to go to, our grateful thanks to Powrtouch for caring for the customer. You really do have a superb product.

John and Hazel Downs
Lincon

Many thanks to Rachael for the quick posting of the replacement key my husband is now off the hook for losing the original!

Jan Pembridge
Hereford

I am writing to express my sincere thank you for the generosity and the understanding you and your company have shown in the replacement and fitting of my previous Powrtouch Motor Mover, the new replacement Mover was fitted last week by Richard, of R’ n ‘S Caravan Care, Staffordshire, with true professional workmanship, and of the utmost courtesy shown. Your service and reputation are second to none, simply superb, and apart from the circumstances of my particular problem, I would not hesitate if changing my caravan in the future to purchase another Motor Mover from your excellent company, and to recommend to any of my friends both at home, and in the Caravan Club to purchase one of your excellent Motor Movers, once again thank you very much for your understanding and kindness.

Yours sincerely
Mr M Peters
Nantwich

Dear Sir,

I recently contacted your company about the transfer of a guarantee on a caravan mover which also had a fault.

On contacting your factory, I was most impressed by the understanding and courtesy of your staff in solving the problem.

The fitter you sent from Wisbech was also very helpful and efficient.

So I would like to send my thanks to everyone involved, and if in the future anyone should ask me to give an opinion on power movers, and after sales service, I shall know where to send them.

Yours sincerely
David McGoun
Gt. Yarmouth

Dear Powrwheel,

First of all may I say that I very rarely have occasion to write such a letter as this one.

My unit was 4 1/2 years old and I had cause for complaint, the details you will know about.

Within hours of sending my e-mail, I was contacted and asked to wait a day until a decision was made on what to do next.

The next day I was duly informed what was to be done and agreed.

The parts arrived by carrier and the fitter (Adrian) rang to make an appointment to fit and turned up exactly as promised.

The job was done not only to my complete satisfaction, but over and beyond the call of duty.

In these days of 'couldn't care less' attitudes, it is refreshing to find a firm that really believes in after sales service.

This is my second powerwheel, my friend who I recommended loves his, I would not consider buying any other unit just to save a few quid.

All in all a firm stands or falls by its after sales service, that being the case, you have many more years of trading ahead.

I would not hesitate to recommend powrwheel to anyone.

Total time from initial e-mail to resolution? 10 days and that included a bank holiday weekend, WELL DONE to all.

Peter J. Martin
Bacup

Dear sirs,

I wish to extend my many thanks for the prompt & professional way in which you dealt with my recent problem with my caravan mover. My initial query was with Colin in technical who politely,sympathetically & professionally listened to my problems, phoning me back the next day with a result. The replacement parts were dispatched without delay and a fitter arranged to fit them fairly quickly. Such a rapid and satisfactory response was actually a surprise for me considering that the mover is already 4 years old! You are a company that is a pleasure to deal with, offering a truly no quibble guarantee in a time when many companies do not seem bothered with good customer relations once they have your money. I will not hesitate to recommend your company to anyone at all. Once again, many thanks.

Yours Fathfully,
GRAHAM HAWKER
Sheffield

Just a few words of thanks for your excellent and unusually fast service.

I sent my handset to you 1st class post on Thursday and received it back on Saturday. You apparently changed the membrane keypad and put in a new battery!

I cannot remember ever having received this kind of excellent response. Even when I called for advice before sending, the phone was immediately answered.

Good stuff
Regards
Alan Godfrey

Dear Rob (Technical) I write to thank you for sending out an engineer to fix my mover on 14th May 2010. I had the mover transferred from a caravan I recently traded in and put onto my new Coachman caravan. I paid a third party £195 for doing this for me. As you are aware from your service engineer they had made a mess of transferring and re-fitting it by not aligning it property, the polarity was reversed on the hand held unit and the movers had been set much too far from the tyres. Whilst the mover was still under guarantee I did not expect you to re-do their botched job. I do hope you managed to get this payment of £195 from them. I think your company is a great one to deal with and I have nothing but praise for my motor mover.

Many thanks once again for helping me out it has been very much appreciated and you have gone way beyond your obligations under your guarantee.

Kindest Regards.
Barry Rogers
Tibberton

I would like to say thanks for the superb service from day one, speaking to Colin who was very helpful, the quick delivery & excellent fitting service. I will recommend your company to anyone who asks me about Powrmovers.

Yours sincerely
Ron Banks
Liverpool

Hi Guy's,

I have just had one of your fitters uot to sort out a problem and I would like to say thanks for being so helpfull and professional.

We can not speak to highly about the company or the product. It has given four years service so far with no major problems and we have recomended it to all our friends Once again thanks for the brilliant service.

Yours Sincerely
Mr D G Walker

May I take this opportunity to say that the fitting was carried out in a very professional manor by your elected agent who was extremely pleasant and who took time to explain the functions of the remote control clearly.

As a previous purchaser of a Powrtouch unit which proved very reliable and trouble free, I trust that this is a new unit will prove to be just as effectual.

Many thanks.

Yours sincerely
John Manley
Tonteg

Hi

Just a quick word to say thank you for exchanging the guarantee over into my name after I bought a used caravan that had a 2 year old powrtouch mover fitted.

I'm not worried about the mover, it is fantastic, but it's an extra bit of peace of mind for me and shows your confidence in your own product, Thanks Again.

Ralph d'Inverno
Dunfermline
Fife

Recently we had problems with our Powrmover. I write to say thank you to your technical support team for their assistance.

We spoke to your team on the Monday and by 5pm on Tuesday the gentleman from Stockton on Tees came to solve the problem at Scarborough.

We are extremely grateful for the prompt action as we would have had difficulty getting the caravan up out drive without the mover when we returned home.

Again many thanks

Yours faithfully
A Sherburn
Retford

I had my Powertouch caravan mover installed today and what a difference it makes, moving the van was stress free and quick. I would also like to thank the installer Dennis. Very polite and extremely professional he answered all my questions and nothing was too much trouble.

Many Thanks
Paul Shepherd
Rhyl

We had hitched our caravan up ready to go for a service, on Monday, however, when we came to release the Powrtouch, it wouldn’t! We rang the number on the remote and were given clear, helpful instructions on how to temporarily sort the problem. We then took the van down to our local dealer as planned.

It had been our intension to pick the van up on Wednesday and go off for a few days. We have had 3 weeks holiday in 4 years, due to family illness and bereavement, so were really looking forward to this break and were upset at the thought that the Powrmover problem might stop us.

Your fitter made 3 attempts to contact us and left answer phone messages. (We were visiting Mum in law who is in hospital). He finally got through at 7.30 that evening, what perseverance! He said that he would get to our van and sort out the problem on Wednesday. Although we were disappointed that we would not get away as planned, we were still grateful that it would be sorted quickly. When we mentioned that we had intended going away, however, Brian completely changed his routes and plans so that he could get to our van on Tuesday. He did this, replaced 2 motors and a switch and phoned us to let us know the fault had been corrected. We cannot thank him enough for saving our break (and sanity!). We could have gone away without the Powrtouch, but then we would have had to organise a service and the fact it was done in the dealer’s yard, just made everything so much easier for us.

Would you please pass on an official ‘Thank you’ to Brian for us. We will, obviously, not hesitate to recommend your firm to anyone who might ask, after such excellent service. We understand that things do go wrong with any product, but it is the service you receive after that makes the difference.

Thank you,
Yours,
Hywel and Judith Buckland
Newport

I Just felt i had to write to thank you for your promped after sales garantee service i sent you an email sunday and they was supplaed and fitted monday evening thats what i call good service thank you

P J Scott
Worksop

I am very pleased with the mover which does everything I required of it, and now means I can continue caravanning, thank you for your help and advice.

Yours faithfully
Mr S.G.Ross
Leyland

Many thanks for your ‘high speed’ and generous response to my telephone request for a key (to replace the one I had lost) for my ‘Powrtouch Caravan Mover’.

I saw on the parcel that it was posted on the same day that I rang (29.4.10) so you certainly managed what you said you would do on the telephone and I am most grateful.

Yours sincerely
W S Autton

I am writing to thank you for you’re very prompt & efficient service provided to myself.

I rang to order parts for a mover we bought from you in 2002.

After speaking to a very capable & helpful lady named Rachel, we received the parts within 4 days.

We found your service to be trouble & hassle free, in this day of having to fight to get any kind of acknowledgement, may I congratulate you on offering a superb service.

Yours truly
J. Maiden
Stoke-on-Trent

Just retd from break in Brixham,Devon where I had to contact you as I had problem with my mover. Ray was sent out to me on site and replaced the faulty motor, 5 star service well done and thanks

David Ashley
Stafford

I am writing to thank you for the excellent service I recently received from both your Sales staff and the fitter.

This was particularly so when the fitter encountered a big problem trying to remove the existing unit and was unable to do so. Your response was immediate and honoured the guarantee without question.

It is a pleasure to deal with such a company that puts its customers first.

Thank you once again.

Yours sincerely
David Kirk
Bingham

I am writing to thank you for the quick response and excellent service you gave when one of the drive motors on the remote engagement of my mover failed, this was over the Easter Weekend. We were on a Caravan Club site and the repair was completed the next day after my call to your office. This must be the best service ever, once again thanks very much.

Best regards
David Spencer.
Colne

On Friday morning I rang your company and spoke to someone regarding a 'clicking' sound coming from the mover when moving the caravan. Sunday we received a phone call from Peter explaining he was your engineer and apologising for disturbing us on a Sunday afternoon but found that it was usually then or evenings that he managed to catch people in and I said no problem at all. He was very polite on the phone and asked when was convenient to come and do the repair and I said anytime that would fit in your schedule and we agreed about 2pm today. He duly arrived on time and again was very polite (a rarity these days) he sorted the problem replacing the roller and tested it out.

I would just like to say thank you to all involved and that Peter is a gentleman and a credit to you (again a rarity) I am very pleased with your powrtouch mover and your aftersales service and will highly recommend your company to anyone interested in a caravan mover one again many thanks for your prompt and efficient service

Dave Spinks
Swinderby
Lincoln

Not an enquiry! Just to say thank you for the visit of your engineer on Thursday. I look back from my first mover with the orange box through to today, and how glad I am that I took the decision to purchase YOUR mover. Every contact with you has been excellent, and the service second to none. Thanks.

Peter Head
Lymington

On 21/4/10 we have had a mover fitted to our caravan. This is the best thing we have ever bought for our van. We always a big struggle putting our van both off and on our drive but now its a pleasure! No more backache or stress. We would recommend your movers and Max from Maxs Autos to anyone as he did a first class job and took time to answer our questions and demonstrate our new toy.

Many thanks
Jamie
Haddenham

I would just like to say a big thanks to you all for sorting out the gearbox failure so quickly when one of the boxes failed on my caravan mover

We were off on holiday for a week on the 12th April and when we experienced problems with one drive. I contacted Powrwheel on Monday morning and Ken visited us at our holiday location at Kielder Reservoir on Tuesday 13th and fixed it there.

Thanks again, excellent service
Walter Biggin

Dear sir.

Following our recent telephone conversation I just want to thank you again for your prompt service and advice regarding my broken mover key. It is rare these days to deal with a company whose staff are so helpful and polite. I would be more than happy to recommend you and your product to friends and family.

Many thanks.
John Langley.

I just wanted to follow up on my previous e-mail to say thank you.

The engineer, Richard Cowen, turned up bright and early this morning exactly at the arranged time and set to work straight away. Obviously used to fitting the units, he was extremely thorough and precise and even brought a vacuum to suck up all the little bits of wire and plastic that inevitably result from the fitting. As we are new to caravanning, he was even happy to chat and offer general advice and suggestions whilst working.

I am truly grateful to Richard, Jess and all the staff at Powrwheel for such a fantastic and prompt service.

Nick Tomlinson
Chesterfield

Hi,

Received from you today serial numbers of my motor mover and guarantee.

I have already used the mover several times and think its a great bit of kit takes all the hassle out of positioning the caravan.

Ray Longley
Grantham

I am a widow and rely on my mover. With out it I would not be able to caravan.

So thank you all once again.

Yours gratefully
Ho Campbell
Leeds

I just wanted to say thank you for the great service I received when I phoned up to enquire about buying a Powertouch HD unit.

The phone was answered immediately by a lady called Jess who, despite having a cold and probably feeling rubbish, was very polite and extremely helpful. She obviously knew the products well and was able to advise me on what I needed. Jess was very patient and answered all my questions and there was never the feeling of being pressured into a sale.

I can quite see why Powrtouch is recommended in nearly all the forums and discussion groups I researched before phoning. I shall certainly be recommending you to anyone and everyone.

Once again, many thanks to Jess for providing a service that is so rare to come by these days and I do hope you're feeling a bit better.

Nick Tomlinson
Chesterfield

I am compelled to write to thank you for resolving my recent problem.

On the 21st March at my home address, during preparation for a visit to the Caravan Club Site at Rookesbury Park, my mover developed a fault, the caravan and Powrtouch mover were bought nearly five years ago.

I telephoned your HQ on the following Monday (22nd) and was advised that an engineer would be in contact with me in due course, later that day contact was made by one of your people to say that the he would visit me at the above site the following day at 12:30, the next day at 12:15 your engineer arrived and replaced the faulty part, in spite of the rain!

I must therefore congratulate you on such prompt friendly and efficient action at no cost to me; such excellent customer service would seam to suggest your company’s continued success.

Yours truly,
Brian Hodges
Christchurch

When you say no quibble guarantee, really mean just that at Powrtouch. No ifs, no buts, whatever the circumstances, you respond quickly and efficiently. Great company to deal with. Many thanks.

Brian Dibble Jesmond
Westfield

When servicing my single axle heavy duty mover this year week I notice that the ‘grip’ material on one of the rollers was coming away, possibly due to a stone being jammed on. Although the 5 warrantee expires in September 2010, when contacting your technical department they arranged without hesitation for an engineer to fit new rollers. Now that’s what you call a no quibble guarantee!

Peter the engineer was efficient, very pleasant and obviously extremely knowledgeable on the Powrtouch. I have a friend who has just purchased a new caravan and was undecided over which mover to buy Rhyno, Truma or Powrtouch. After speaking and asking advice from your engineer and passing this on, plus reporting the service I have received from my mover and Powrwheel he has decided yesterday to order a Powrtouch!

Thanks again for producing such a great product and service, together with such a fantastic team down there. They are without doubt head and shoulders above the rest of those movers out there!

Kind Regards
John Barlow
Horncastle

Hi Gavin and Racheal

I am writing this email rather than phoning you as your office is now closed for Easter and I am away next week.

Doug has completed my faith in your company when he fitted the mover on today. Apart from fitting the mover without a hitch, he was punctual and friendly and whilst I know the fitters are self employed, he does represent your company and was a credit to your claim of good service.

Thank you both for dealing with the situation well and meeting my expectations, especially Rachael who took my call on the Wednesday!!!

I am now looking forward to using my mover next week.

Regards
Sue Simmonds

Thank you so much for your prompt, professional and efficient service in the repair to our motor mover, which turned out to be merely dirty motor cable connections and no fault of your excellent product. Special thanks to Colin in Technical Dept. for his helpfulness and kindness and, of course, to David the Repair Engineer, who ignored the atrocious weather, and lay down in the wind driven rain to effect our repair. A first class service.........The Moutters

We were aware of your reputation for prompt response to customers problems when we purchased our mover but having experienced your service first hand we feel it only proper to write and thank you.

The phone call we made to you was promptly answered, the response was authoritative and reassuringly given and the instructions when carried out worked! On return to the UK we rang, as instructed, and the engineer contacted us within hours made an appointment and duly arrived fixing the problem. He was absolutely first rate.

Thanks to you as a company, an excellent breakdown on the Continent was made as painless as humanly possible. Brilliant service!

Many, many thanks.

Yours faithfully,
R.D.Chester
Fareham

I am very grateful for the prompt response to my call reporting a problem with my motor mover.

A local engineer, phoned me later on the same day as my initial call to you. He made an appointment for the following morning and dealt with my failing bearings extremely efficiently and was most helpful.

It is wonderful to have my Powrtouch mover back in full working order. This certainly confirms to me that you are indeed the UK’s number one caravan mover.

Thank you.

Yours sincerely
Carol West
Welwyn Garden City

Not an enquiry just a large thank you, Your engineer came to look at why our mover would not engage, It was the way my husband and myself were trying to engage it . Wrong way he showed us the correct way and did not make us feel that we were idiots , thanks to your engineer , and your company for a brilliant product and service. once again THANK-YOU.

Susan Robbins
Willenhall

I wish to say thank you to your company and staff for the service I have received from the time I placed an order at the caravan show for a Powrtouch. It arrived when I was told it would and the fitter also arrived on time and did a good job on fitting it and showing me how to use it, also I would like to say thank you for supplying a new power cut off key when I asked for one.

Yours Sincerely
Barry Elliott
Orpington

For Powrwheel Management

Dear Sir,

I would like to take this opportunity to thank your company, and in particular Rachael in your sales department for the very efficient and prompt way in which she dealt with may enquiry. As an owner of one of your all-wheel drive movers on my twin axle caravan I have received nothing but exceptional service throughout from Powrwheel. You are to be congratulated on your products and service for which I am very grateful.

Yours sincerely
Roger Harrison

To the Managing Director

Just to say thank you for the exelent service I recieved from your staff this morning. I was able to fix my problem and all is now fine again. No pressing numbers and listening to aufull music. But a lovely English voice who arranged to call me back as the person I required was on lunch. Once again a big thank you to your staff.

John D Meadowcroft.MN Ret
ALFOLD

On Friday the 19th March we delivered a faulty control to your offices. Upon arrival, we were impressed by the welcome and courtesy of your staff. Our expectations of having to pay for repair, or purchase a new part, were dashed when John said that it would possibly be covered under warrantee. We were AMAZED to have it delivered today, Monday, 22nd March – the next working day!

What an unbelievable service you operate.

THANK YOU, THANK YOU, THANK YOU.

Yours faithfully
John Marshall
High Wycombe

thank you for your fantastic service in dealing with my problem on my mover,within 24hrs of my call your engineer simon was here and dealt with the fault in a most profesional way,with this kind of backup it is no wonder you are the no1!supplier of movers..

many thanks,
sandy and margaret gait
Kent

Hi,

On Monday 15th March 2010 I spoke to a member of your technical staff and explained I had lost a cover cap from the transverse rectangular tube on my motor mover. The gentleman said he would send a couple free of charge. Sure enough they arrived early Wednesday 17th March with a compliment slip. Brilliant. Made even better because I have had the mover well over 5 years and I still get excellent attention. How good is that for service?

Well done & thanks,

Chris Cook
Hemel Hempstead

I would like to thank your staff for the speedy service I received last friday your engineer Trevor Thorpe was both speedy and polite thank you.

J.E.Poole
Wellesbourne

Dear sir

I contacted your office just over a week ago with re to a problem I had with my powrmover. Engineer called today and rectified problem. Please accept my thanks for your prompt attention for a job well done by all.

Many thanks
Mr R Stewart
Lochgelly

I would like to congratulate your company for it’s excellent customer aftercare service. I purchased a Powrtouch mover in 2007 after reading reviews in Practical Caravan Magazine/Caravan Club Magazine I was impressed by the product and of course by the 5yr no quibble guarantee. I have had 2 trouble free yrs with the mover up until a couple of wks ago when the inevitable happened it started to play up!!! Whilst I was away from home on a site.

However I contacted your technical dept for help and the guy on the phone (I did not get his name) was excellent he tried his best at talking me through some trouble shooting points but was unable to get me going. He informed me that an engineer would contact me that evening at home. I managed to get my van home and got it on my drive with a winch. I was contacted that same evening by a fellow called Richard Cowen who arranged to come to my home to fix the problem. He arrived on time was very professional and courteous and within a few minutes had diagnosed the problem he contacted your company for approval to carry out the work and this was of course granted.

To summarise then excellent customer service excellent product and I will have no hesitation in recommending Powr Products to anyone and if I ever need to change the mover then it will of course be a Powrtouch model. One again thank you.

Mr D Way
Sheffield

Mr Morgan rang in at 1600 on Friday 12th March to say thank-you to the Fitter, Dave Short and to Powrwheel for the professional manner in which his order was handled and for the professional and courteous manner of the fitter.

Quote ( very good job all round very many thanks)

I am very pleased that I chose Powrwheel after seeing the demonstration at the NEC Caravan Show last year. I also had another demonstration and a hands on try at the NEC last month. The unit does ‘ exactly as it says on the tin’.

Many thanks
Yours sincerely
Colin H Bell
Driffield

Excellent job and carried out by a first class engineer ( Kelvin I think ) who showed me what he was doing at all stages of the installation.

A very customer focused person.

Will try the mover shortly and let you know how I get on.

Well done.
Neil
Lindford

Just a small note to say how pleased I am with service I got from your Powertouch fitter Paul Eastwood last Sunday.

Highly pleased with the job, very meticulous fitter, explained and demonstrated at every stage of the fitment. With fitters like this I’m sure Powertouch will continue to have an excellent reputation. As for the mover itself it is far superior to the unit it is replacing, I have not used it fully yet but have no doubt after the demonstration that it will have been an excellent choice. Please feel free to publish this comment on your Website.

Ian Hind
Kingsway

Just to say thankyou for the telephone call today and the explanation regarding the spare wheel brackets. Fist class customer service.

many thanks

Mr Lambert
Coleford

Thank you very much

Mr P G Morgan
Cannock

thanks for your prompt service first class.

Mrs J Braisby
West Hallam

Dear Sirs,

Please accept my thanks for your prompt response to my problem, Paul your engineer was great and your service superb.

Thanks again.

Yours faithfully,

Philip Houckham
Mickleover

Just a big big thankyou.

I enquired about a isolation switch key i had lost,and you just sent me one. i have also sent a email to practical caravan to let them know about your 1st class service. once again thankyou.

Steve Butler
Carlton

Hi to all the staff, sorry we didnt e.mail sooner, we wanted to sing your praises.

We should know as we have purchased two seperate movers over the past few years. Our first mover model one had a couple of teething problems,but your staff were incredibly helpful, Rob has the patience of a saint,i had a problem on my way to Dover on route to France in spite of Rob being under pressure with lots of calls,he sent a 1st class engineer to sort it out. the 5 yr guarantee bring peace of mind. In September we purchased a Swift charisma which is much heavier to move, the sales staff were so helpful and we decided to buy the heavy duty model three, this apparently has 3or 4 gears inside the mover and can push the caravan up a 25% slope, so for the bit of extra expense we will have years of care free use.well done powrwheel you are a great company with a team of people who work togeather for the good of the customer.

Happy christmas and a very happy and prosperous new year.
Dave & Sue Green
Brentwood

Dear Powrtouch,

I am surprised and delighted with the quality and performance of the mover fitted to our new Bailey caravan. It is superb and will save many a stressful moment at 'hitching up' time. I was also delighted at the speed and efficiency of your Sales Staff in responding to my enquiry about sourcing an additional isolator key - it arrived in the post the following day. We were already in your customer database and it was a real pleasure to recieve such a cordial response. Oh how I wish all call centres were so easy to deal with!!

Long may you be successful in combining such a good product with such excellent service.

Many thanks
Stuart Greengrass
Essex

Hi Racheal,

You and your fitter have been a pleasure to deal with and I will definitely recommend Powrwheel to anyone thinking about having a caravan mover. I hope I won't have to contact you in the future, except maybe to have my mover transferred to another caravan, but it is nice to know that I have five years peace of mind against any faults or problems that may arise.

Thanks again
Dan Clark

I felt I just had to write to you and thank you for the very efficient way your staff dealt with the problem I had with my caravan mover. It was a real pleasure to deal with a British company that honours its guarantee so efficiently and without any quibbles. Your staff at H.O. and your area engineer could not have been more helpful and all gave the impression that you really care for your customers. Thank you again very much for an excellent experience and I would like to wish you and your company every success in the future.

Yours faithfully
B. Cooper
Woking

p.s. My daughter is in the process of buying a mover and I have recommended yours as the best for design and after care service.

We would like to say thank you for the excellent service you offer.

We have recently had occasion to speak to you about a slight problem with our handset and without any hesitation you sent a replacement one out to us which appears to have solved the problem.

Even more recently after swapping our caravan, to which we had our motor mover transferred, we mislaid the measuring block and hardwire from handset to control unit as well as having the cover to the control unit damaged. We made a telephone call to yourselves late one afternoon and again without any hesitation you offered replacements which arrived first thing the following morning.

As well as producing such an excellent product your after sales service is second to none - and very much appreciated.

Thank you very much

Kind Regards
Mr & Mrs Hillier

Hi,

I would like to compliment both you and your South African agent/dealer for exceptional service and advice. They supplied me with additional brackets and photos to help me with the installation of my newly acquired Powrtouch 3. This is probably why you're the market leader.

Regards,
Paul Mattisson

Hi

Thank you for your prompt action in fixing my mover.

Your agent was very thorough & soon diagnosed the problem thanks again.

John Withers.

Dear Powrwheel,

Many thanks for you excellent telephone help and suggestions regarding our mover. The replacement part was been promptly and efficiently fitted by Maxs Autos of Wisbech who also offered some very good advice.

All is now back to normal (if not better than before) so thanks again.

Keith Jolly
North Cambridgeshire

Powerwheel team,

Please accept my thanks for a very fast turn round you provided for my replacement remote for my Powertouch caravan mover.

The printed method for relearning the unit to the controller was excellent and I now have the whole system operational.

I have sent a members letter to the Camping and Caravanning Club giving praise to your product and service, I hope that they will publish it in one of the next issues of the magazine.

Regards
Mike Mannering
London

Dear Sir / Madam,

I am just writing to say how impressed my wife and I are with your company's excellent '5 year No Quibble Guarantee' and after sales service.

On the evening of Sunday 4th Oct 09 I sent you an email explaining one of the rollers on my motor mover had shed all its grit coating (and that the other roller was about to do the same) NB Since 2005 all Powrtouch movers have solid cast alloy rollers as we were moving the caravan off the drive on the Friday to go away caravanning for the weekend.

On the Monday someone from your company phoned and left and reassuring message on our telephone answer machine, saying we were registered and the mover was still under the guarantee and therefore the replacement rollers would be dispatched to us soonest and that once they arrive a fitter would be in touch to make an appointment to fit them.

The items duly arrived and having taken a look at the rollers I decided I could fit them myself, it was so easy and only took me 1.5 hours. So I did not need the services of the fitter, he did phone and I explained I had already fitted them and all was well again with the mover.

Thank you once again for the excellent service.

Yours sincerely
Derick Wild
West Sussex

Attn Rachel Sales Dept. Handset arrived this morning ,many thanks for the most prompt and efficient service.

The grunt has gone out of caravanning again thank goodness. Regards Ivan Hitchman.

I am writing to express my sincere thanks for your help and the advice given to me when replacing the rollers on my Powrtouch Model 4. My enquiry which led to the order and subsequent dispatch was dealt with in a most efficient manner by very helpful and friendly staff. Promised phone calls were returned promptly and I was left feeling nothing was to much trouble. A shame so many other companies have lost sight of true customer service.

I am pleased to report that the technical advice given made the job very straight forward and all is now working perfectly.

Thank you once again.

Yours sincerely
Nick Holdsworth
Street

For the Attention of Rob

Dear Rob.

First of all, apologies for not writing earlier.

Thank you very much for the help you gave me in sorting out the problem with my motor mover. The spirol pins arrived the next day (Saturday) and I was able to fit them in the afternoon.

I also, as suggested, bought some motorcycle chain lube and sprayed that on and the motor mover worked a treat after that. I shall make a point of re-spraying at the beginning of each season from now on.

Again, thanks for your help and advice; it's good to know that there are people out there who are willing to help, even at some cost to themselves.

Regards
Gerald Ashford

Racheal, just a short note to thank you for your swift response to our problems over the isolator switch. The replacement arrived here in Spain yesterday and works perfectly.

In today’s world it is a pleasure to receive excellent customer service.

Kind regards
Richard Thompson

For the Attention of Rob

Dear Rob.

First of all, apologies for not writing earlier.

Thank you very much for the help you gave me in sorting out the problem with my motor mover. The spirol pins arrived the next day (Saturday) and I was able to fit them in the afternoon.

I also, as suggested, bought some motorcycle chain lube and sprayed that on and the motor mover worked a treat after that. I shall make a point of re-spraying at the beginning of each season from now on.

Again, thanks for your help and advice; it's good to know that there are people out there who are willing to help, even at some cost to themselves.

Regards
Gerald Ashford

Theresa,

Firstly the PowrLaunch has now been fitted to my satisfaction (the first control board was faulty) and I just can't say how fantastic a piece of kit it is. I keep my boat in a garage with a single up and over door there is 1cm clearance each side. It is a joy to be able to move the boat in and out without any physical effort. My back and knees are very grateful. The degree of fine control is outstanding and I can manoeuvre it to literally 1/4 inch of where I want. It will also make it possible for me to use some of the less friendly but non-tidal slipways in my area so I will get a lot more use from my boat. It is the best money I have spent for a long time and the build quality of the components is also first class.

I reserve my highest praise though for your fitter John Lynch who was patient, helpful, methodical and full of information. Not only did he fit the system he showed me exactly how he fitted it and explained everything thoroughly so I can maintain it correctly. His workmanship is also first class, everything is tidy everything fits and all clearances are perfect.

Finally you didn't take any money from me until the system was working correctly - how refreshing a change from so many other suppliers. Your company is a fine example of British engineering and customer service and you can all be proud. I shall recommend you to everyone and anyone who will listen.

Thank You
Martin

I am writing to thank you for your help and advice in our hour of need as we returned from our holiday in France. I waggled the connections on the near side mover the following morning which proved to be solution.

We returned home to Derbyshire next day to find replacement rubber boots on the doormat.

When time allowed I replaced both boots as they were showing signs of deterioration, the near side more than the other. One connector on each side seamed to slide off quite easily but with slight crimping the system operates as good as new!

As explained we had two awkward drives to contend with and your prompt return of call on the boat to overcome our immediate problem and your subsequent prompt dispatch of replacement parts is very much appreciated.

Yours sincerely.
Harvey Homes.
Hilton

Dear Rachael

Thank you for your prompt attention to my email and for sending me two keys which arrived today, Friday 25th September 2009.

It is gratifying to receive such a good service from companies and if, when we change this caravan, the repalcement doesn't have a motor mover, we will purchase on which will be a Powrtouch one.

Again many thanks

regards
Vyv & Chris Waters

A short not of appreciation for the terrific service provided by your company, especially Mr Ron Palmer.

I will detail the events below:

1. My wife and I were on holiday in the Loire Valley in France when our motor mover stopped working. We did the usual checks on batteries but all was fine.

2. On 7 September approx 16.30hrs I rang your technical advice line and was put on to Mr Palmer.

3. I explained the problem I had and he provided detailed and appropriate advice but could not get the unit working.

4. He them promised to send the necessary parts required that I could fit myself to get the mover working again.

5. My wife and I continued with our holiday and 3 days later the parts arrived at our camp site.

6. I was able to replace the parts and the mover was as good as new.

It is so unusual to receive this level of customer service these days and we felt we must write to you and pass on our sincere thanks.

Yours most sincerely
Mr and Mrs JM Smith
Charlton Marshall

Hi, just to say thank you for U bolts etc. just received - excellent service and much appreciated. Ray Smith

Dear sir/Madam

We had our caravan mover fitted yesterday and just wanted to congratulate you all on a prompt and efficient service, keeping us informed of the process from delivery to fitting ,which we find very professional.

If the mover performs as good as the service, we shall be very happy!

Thank you
Mr & Mrs Ivor Toy

Hi.

We would like to thank you for the prompt service you provided in repairing our 3 year old and well used mover when a roller outer bearing failed in one of the units. What really impressed us is that you changed both rollers, forward thinking and good service are rare these days.

Thank you to the office staff and the fitter.
Andy Watson

Hi Racheal

I wanted to let you know how pleased I am with the caravan mover. I was very worried that it would struggle to cope with our loose gravel driveway. In the past, whenever I tried to move the caravan with muscle-power, the jockey wheel would dig into the surface and churn up the gravel. I have used the caravan mover 5 times now. It works like a dream every time and the caravan moves effortlessly over the gravel surface. Fantastic product. Thank you

Phil Sutton
Brockenhurst
Hants

WE recently had a problem with our mover it was not responding to the remote. After contacting our fitter ( Lee Davey Harrietsham Kent ) we were given your phone number. I feel that I have to contact you and congratulate you on your excellent after sales service. The staff on the phone were patient and extremely helpful. The new part was dispatched and fitted exactly as you said it would be. We would recommend any caravan user to purchase your product and thank you so much for your help. John Horn Ramsgate Kent

Just to let you know that I am very pleased with my new Powrtouch. It arrived on the date you promised, the installation engineer contacted me the same day. He arrived on time 3 days later to install it. His work was clean, tidy and efficient and he was quite happy for me to watch everything he did. This helps me to understand how the equipment works. He then gave me a thorough explanation about how to operate it all.

All in all a good experience. I am confident my caravanning will be much enhanced by having the Powrtouch installed.

Thank you very much.
Tony Bloomer

Hello,

I thought I would take time to thank you so much for the speedy and efficient way you dealt with the problem we encountered with our motor mover.

The service you provide is second to none, even though we were on our holidays in Cornwall within 4 working days you had an engineer with us who quickly rectified the fault and the mover was working perfectly again.

It is not normal in this day and age to get service like that. So once again a big thank you.

Steve and Sharon
Nottingham

DEAR ALL AT POWRWHEEL

I would like to say a big thank-you for your service in repairing my mover.

From the first call arranging a service enginner. To come out within two days, wasn't bad to start with, nothing was to much trouble to getting everything working right ..This is second Powrwheel mover i have had and i would tell anyone that needed one to buy Powrwheel ...

So a big thankyou again on your service

Mr A Sime

Just a note to say that we had a caravan mover fitted to our Sterling Europa caravan in February 2009. It has been great as the caravan is now much more easily manoevered into our driveway.

I am writing to tell you however about our recent trip to the west coast of Scotland. When we were leaving Ledaig at Oban our 9 year old daughter hitched the caravan using the mover onto our car. A number of people watched as Jenna did this and commented that this should be used as a sales pitch. If you would like some pics let me know.

In addition my husband and I get on a lot better when caravanning as I no longer have to guide him when hitching the car to the caravan.

It's a great product and appreciated by all who use it.

Kind regards
Elaine Boyd